SHIPPING POLICY

At Revessa, we currently deliver orders within South Africa.

Order Processing

Orders are processed within 0–2 business days, Monday to Friday, after payment has been received and confirmed.

Our order cut-off time is 2:00 PM SAST.

Orders received after the applicable cut-off time may be processed on the following business day.

Delivery Time

Once your order has been dispatched, delivery typically takes 3–5 business days.

Estimated total delivery timeframe:

3–7 business days

This includes the processing period and the typical courier transit period.

Please note that delivery times are estimates and may vary depending on your destination, courier availability and circumstances outside the supplier's control.

Delivery Days

Deliveries are made:

Monday – Friday

Deliveries do not take place on weekends or public holidays.

Delivery Area

We currently deliver within South Africa only.

International shipping is not currently available.

Delivery Address

A physical delivery address must be provided.

Deliveries cannot be made to PO Boxes.

Please ensure that your delivery address is complete and accurate when placing your order.

Tracking

Once your order has been dispatched, tracking information will be made available.

You can use your tracking information to monitor the progress of your delivery.

Delays

Although we aim to meet the stated processing and delivery timeframes, delays can occasionally occur due to circumstances outside our control.

These may include:

• Courier disruptions
• Severe weather
• Strikes or industrial action
• Public holidays
• Unforeseen logistical or operational issues

If a significant delay occurs, we will provide relevant information where applicable.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please first check:

• Whether the delivery address was entered correctly
• With neighbours
• With household members
• With security personnel or others who may have accepted the parcel

If the package still cannot be located, please contact us so that we can assist with the relevant courier investigation.

Contact

For shipping enquiries:

info@revessa.co.za

Please include your order number when contacting us.