Refund policy

REFUND & RETURNS POLICY

We want you to have a positive experience shopping with Revessa. If you need to return a product or have an issue with your order, please contact us before sending anything back.

Change-of-Mind Returns

Change-of-mind returns may be requested within 5 days of receiving your order, subject to the conditions below.

To qualify, the product should generally be:

Unused
Undamaged
In its original packaging
Returned with all original accessories
Returned with manuals and relevant documentation

The product must not show signs of installation, modification or misuse.

Change-of-Mind Return Costs

For an approved change-of-mind return:

The customer is responsible for return shipping costs.
A 25% handling and restocking fee will be deducted from the refund.
The original delivery fee is non-refundable.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective or materially different from the product you ordered, please contact us.

We may request photographs or video evidence to assess the issue.

For confirmed damaged, defective or incorrect products:

Return shipping costs are covered.
A replacement may be provided, subject to stock availability.
No restocking fee applies.
If a replacement is unavailable, a full refund will be provided.

How to Request a Return

Please email:

info@revessa.co.za

within 5 days of receiving your order.

Please include:

Your order number
The product you wish to return
The reason for the return
Photographs or video where applicable

Please do not send the product back before receiving return authorisation and return instructions from us.

Massage Gun / Electronic Product Returns

For electronic products, including our massage guns, returned products should include the original accessories, manuals and packaging.

Products damaged during return shipping because they were inadequately packaged may not qualify for a refund or replacement.

Refund Processing

Once an eligible returned product has been received and inspected, refunds are generally processed within 14 business days to the original payment method.

Your bank or payment provider may require additional time before the funds appear in your account.

Order Cancellations

Orders may be cancelled or modified within 24 hours of being placed, provided fulfilment has not already started.

Please contact us as soon as possible at:

info@revessa.co.za

Exchanges & Replacements

Confirmed defective, damaged or incorrect products may be eligible for replacement, subject to product availability.

Requests to change to a different product, size or colour are treated as change-of-mind returns and are subject to the applicable return conditions and 25% restocking fee.